When time is critical, our same-day delivery service guarantees that your package reaches its destination within hours. With advanced route optimization and real-time tracking, we ensure the fastest possible delivery times while keeping you informed at every step.
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Our 24/7 courier service ensures that businesses and individuals have access to dependable delivery solutions at any time. Whether it’s a last-minute requirement or scheduled overnight delivery, we are here to help.
Key Features:
We offer tailor-made logistics solutions for businesses of all sizes. Whether you’re an e-commerce retailer or a large corporation, our business logistics services ensure seamless deliveries to your clients, partners, or branches across the UK.
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Stay informed with our cutting-edge real-time tracking system. From dispatch to delivery, you can monitor the location of your package, ensuring total transparency.
Key Features:
We understand that flexibility is important, which is why we offer our Choose Your Date feature. You can select a preferred delivery date and time that fits your schedule, giving you greater control and convenience.
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Need a specialized delivery? From legal documents to medical supplies, we provide secure, priority handling for sensitive and high-value shipments.
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1. Definitions
“Carrier” means EU Parcel Express Ltd which unless the context requires
otherwise, includes any sub-contractor appointed by the Carrier.
“Customer” means the person or company who contracts for the services of the
Carrier, including any other carrier who gives a Consignment to the Carrier for
carriage.
“Consignee” means the person, company or representative of the company to whom
the Carrier contracts to deliver the Consignment.
“Consignment” means any item or items the Carrier carries for the Customer at one
time in one load or from one address to another in bulk or contained in one parcel,
package, container or envelope, as the case may be, or any separate number of
parcels, packages, containers or envelopes sent at one time in one load by or for the
Customer from one address to one address.
“Dangerous Goods” means dangerous substances as defined in the Road Traffic
(Carriage of Dangerous Substances in Packages etc.) Regulations 1992 (and any
amendment or replacement thereof), explosives, radioactive substances and any
other substance presenting a similar hazard or anything the Customer asks the
Carrier to deliver that could put the health and safety of other people at risk.
2. Loading and unloading
The Carrier shall not be required to provide additional services other than the service
for the carriage of the Consignment from the designated place of collection to the
designated place of delivery unless any such service has been requested by the
Customer and agreed by the Carrier in writing, prior to collection or delivery being
made.
The Customer shall be responsible for all aspects of loading and unloading the
Consignment onto and off of the vehicle, including providing and safely operating
any equipment that may be required for loading and unloading the Consignment. If
the Carrier’s personnel assist in any part of loading or unloading then, while they
provide such assistance, the Carrier’s personnel shall be deemed to be under the
Customer’s instruction and control and the Customer accepts full liability for the acts
of such personnel during that period except for any acts of gross negligence.
3. Delivery
The carrier shall use all reasonable efforts to deliver in accordance with its regular
delivery schedules but dates and times for delivery are estimates given in good faith
and as accurately as possible but are not guaranteed and EU Parcel Express cannot
accept responsibility for any failure to deliver or late delivery due to circumstances
beyond its control.
4. Dangerous Goods
Dangerous Goods must be disclosed by the Customer in advance and if the Carrier
agrees to accept them for Carriage they must be classified, packed and labelled in
accordance with the statutory regulations for the carriage by road of the substance(s)
declared.
5. Authority and Sub-Contracting
Your contract is with EU Parcel Express or any of their independent contractors that
originally accepts the goods from you. You agree that we may sub-contract the whole
or any part of the carriage on any terms and conditions we decide for the purposes
of fulfilling the contract in whole or in part and the name of every such other carrier
shall
be provided to the Customer upon request.
6. Charges
All prices are exclusive of VAT
Waiting Time & Cancellation Charge:
Cancellation After arrival at collection point 50% of invoice or £30 whichever is
greater. There is no charge for the first hour of waiting time for collection or delivery.
After the first hour, there is a £20.00 fee for each additional hour of waiting time.
7. Terms of Payment.
All sums shown to be due to EU Parcel Express in its invoices sent to the Customer
shall be paid to EU Parcel Express immediately when due, 30 days from receipt of
invoice.
Introduction
Welcome to EU Parcel Express (“we,” “our,” “us”). We are committed to protecting
your privacy and ensuring that your personal data is handled in a safe and
responsible manner in compliance with the UK General Data Protection Regulation
(UK GDPR). This Privacy Policy outlines the types of information we collect, how we
use it, and the measures we take to safeguard it.
Data Controller
EU Parcel Express is the data controller for the personal data you provide on this
website. Our contact details are:
EU Parcel Express Ltd
Limited Company registered in England under company number 14666117
Email: [email protected]
Phone: +44 7988 551833
Address: 10 Bates Ave, Ringstead, Kettering, NN14 4DY, United Kingdom
VAT number: 442380314
Information We Collect
Personal Data
We may collect and process the following personal data:
This information can include:
– Company Name
– Company Address
– Company VAT Number
– Company Registration Number
– Company IBAN Number
– Supplier Bank Account Number & Sort Code
– Company employee contacts relevant to service provision
– Various supplied telephone & fax numbers
– Various supplied email addresses
Automatically Collected Information
We may collect certain information automatically, including but not limited to your IP
address, browser type, device type, and pages visited. This information is used for
analytics and to improve the functionality of the Site.
How We Use Your Information
Providing Services: We may use your personal information to provide the services
you request, such as responding to inquiries or processing orders and provide
customer support.
Communication: We may use your contact information to send you updates,
newsletters, or promotional materials. You can opt-out of receiving these
communications at any time.
Analytics: We use analytics tools to analyze trends and gather information about
the use of our Site. This helps us improve the Site’s performance and user
experience.
Security
We take reasonable measures to protect your personal information from
unauthorized access, disclosure, alteration, and destruction.
Questions
If you have any questions about this Privacy Policy, please contact us
at [email protected]